At Epicor, "Made with You, for You" isn’t just a slogan— it’s a promise we take very seriously. Since our beginning over 50 years ago, our mission has been to build the best ERP solution to meet the unique needs of the distribution industry. That mission is powered by insights that come directly from our customers. From product planning to bi-annual releases, your input drives our development process.
Ideas Portal—Online, Anytime
The Ideas Portal makes it easy for customers to share feedback and suggest new features. Once submitted, ideas can be voted on by others, helping us prioritize what matters most. The proof is in the numbers: 50% of enhancements in our latest release came directly from the Ideas Portal.
Value Exchange Workshops—We’ll Come to You
Most customers only utilize 30% of the capabilities in Prophet 21. That’s why we offer complimentary Value Exchange Workshops. Our experts visit your site, observe how your teams use Prophet 21, and provide tailored recommendations to help you optimize your system while maximizing the value of your investment.
User Groups—Learning from Peers
National and regional user groups offer a great way to connect with other distributors. Whether through online forums or in-person events, networking with other Prophet 21 users is an invaluable way to gain insights and confirm best practices.
Distribution is constantly evolving, and so are we. As a customer-centric organization, we partner with you to ensure our solutions meet the demands of modern distributors. Here are just a few enhancements responding to recent changes in the industry:
Tariff Management
Tariffs have become a strategic challenge. You asked for better tools to manage them, and we delivered. Enhancements now allow landed cost drivers to be based on Harmonized Tariff Schedule (HTS) classification, country of origin, and commodity code. The ability to include tariffs in pricing schedules and show them separately on invoices should be available in an upcoming release.
Supplier Visibility and Performance
Supply chain disruptions didn’t end with COVID. To help you stay ahead, we introduced Supplier Integration for real-time visibility into supplier stock levels. We also launched the Supplier Scorecard, powered by Grow BI, so you can rank supplier performance using data, not guesswork.
Fabrication Management
Some distributors are bringing fabrication in-house to reduce supply chain risk. In response, we developed a robust fabrication management tool. Capacity Planning and Production Scheduling gives you the visibility to manage your supply chain while improving efficiency and reducing costs.
We understand distribution is a unique industry, and we’re proud to be a part of it. When we say, “made with you, for you,” we mean it. Your partnership drives our innovation, and we’re all in. We move forward, and grow stronger, together.
If you would like to learn more about any of the features included in this article, reach out to your account manager or email distributionexperts@epicor.com.
