INDUSTRY INSIGHTS REPORT 2023

How Enterprises Elevate Performance With Modern ERP

Decision-makers in the make, move and sell economy continue to elevate their businesses through growth and diversification. In our 2023 annual research, we asked leaders at enterprise businesses with over $250 million in revenue what they seek in a new ERP solution and when migrating to cloud ERP. Compare their perspectives with small to midsize businesses and discover how the right ERP partnership can boost organizations of all sizes.

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The ERP market grew to 49.3 billion USD in 2022, with an expected rate of cloud adoption of 71% in 2023.

“Public cloud spending, competition to rise in 2023,” Tech Target, January 9, 2023

An Enterprise Perspective

We surveyed 1,350 technology decision-makers at enterprise businesses with over $250 million in revenue to gain insight into their views on ERP solutions. The respondent profile:

By Geography

74%

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US

19%

australia map

ANZ

7%

united kingdom map

UK

By Industry

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Automotive

9%

industry-icon

Building Supply

14%

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Care

2%

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Distribution

17%

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Manufacturing

48%

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Retail

10%

More enterprises are migrating to the cloud in 2023:

2022 - 7% on-premises and 93% on hybrid and cloud, 2023 - 4% on-premises and 96% on hybrid and cloud

Approximately half of all businesses could benefit from more consistent communication and support during their implementation and go-live phases.

Nine-in-ten decision-makers agree that they expect a partnership with their ERP solution provider through the purchase.

Agreement by Industry:

Retail

Building Supply

Manufacturing

Distribution

Auto

.

100%

.

99%

.

97%

.

96%

.

96%

Agreement by Development:

99%

.

96%

.

96%

.
Businesses mostly or all on cloud
Businesses evenly on cloud and on-premises
Businesses mostly or all on-premises or off-site

Top Priority: Security

Business leaders prioritize resilient systems that can safeguard their data, but interoperability and long-term viability are almost as important.

Top 3 Areas to Address Before an ERP Purchase:

32%
29%
29%
.

Security

.

Interoperability with other business systems

.

Long term viability of the solution provider

Virtually All Decision-Makers Want More Transparency

Transparency around the security of the cloud environment is the primary driver to increase comfort for businesses considering cloud adoption.

Phase of the Process Where Transparency Is Most Important:

35%

.

28%

.

21%

.

11%

.

6%

.
.

Strategy and planning

.

Evaluation

.

Configuration

.

Implementation

.

Post go-live

Enterprise businesses report that training and preventing data loss are the areas where they expect the most support from their ERP providers.

Discover What Business Leaders Like You Need

This only scratches the surface of how the right ERP partnership can help accelerate your business. The full 2023 Industry Insights Report shows what decision-makers need from their ERP providers to establish solid partnerships that empower their growth. Read now to see how enterprise business leaders are taking their operations to the next level.

 

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Ready to take the next step and elevate your business?

Leverage the power of a modern ERP solution that’s tailored to your business’s needs. Tap into Epicor deep industry knowledge and support across every step of your journey to the cloud.

Take a look at past reports:    IIR 2021 IIR 2022