Modernising The Distribution Business With Intelligent ERP

How Distributors In ANZ Are Embracing AI And Next-Gen ERP To Drive Growth, Resilience And Customer-Centricity

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Distributors in Australia and New Zealand (ANZ) are under pressure to modernise. As customer expectations rise and cyber threats grow, many existing and legacy ERP systems are no longer fit for purpose.

Epicor commissioned Forrester Consulting to conduct an online survey of 190 senior leaders responsible for their organisation's ERP solutions. 

Key Findings:

  • 78% of ANZ distributors and adopting or expanding AI in ERP, yet only 35% have implemented it meaningfully, highlighting a major gap between ambition and actual execution.
  • Legacy ERP systems and siloed data are the top barriers to agility and modernisation, limiting distributors’ ability to respond to disruption and deliver customer value.
  • By 2028, 68% of distributors plan to change their ERP solution, with many already evaluating alternatives. This signals a major shift towards modern, SaaS-based ERP platforms.

With many organisations in ANZ planning to change their ERP solution within the next three years, this Forrester Opportunity Snapshot reveals how distributors are embracing AI And Next-Gen ERP to drive growth, resilience and customer-centricity.

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