The insights above show how frontline workers are using AI and what returns they're seeing from it, how efficient they are at managing their supply chain, and what matters most when it comes to worker productivity.
AI use is prevalent, with over half of frontline workers using AI in their day-to-day work, and over half of organizations now intending to increase their AI use. Those who use AI more frequently see increased cost reductions and a positive impact on their supply chain management. Now is the time to start investing in AI to keep up with others in the industry: find the best use cases for your organization, empower frontline workers with AI, and measure returns to improve AI investments in the future.
This report presents insights from the frontline worker perspective, detailing how AI tools and technology can be used in daily tasks that drive revenue and customer experience. AI isn't just for high-level strategy, and those who hope AI will simply trickle down are missing out on opportunities to increase engagement and empower their front line. Ensure you have an aligned AI strategy where AI tools at the frontline help play out top-line goals.
Many workers today are using AI tools and seeing returns from those tools without having formal training programs in their organization. Formal AI training can be a thing of the past with tools that are intuitive and easy to use right out of the box, including interfaces that mirror the type of technology workers use every day off the clock. This makes adoption smoother and more immediate, leading to faster time to value. It can also decrease AI resistance and increase worker engagement.
Organizations have always needed resilient supply chain management able to pivot with changes on the horizon. That's no different today, when trade restrictions and market volatility are challenging organizations to be more agile and quickly adapt. When looking to invest in new AI-powered tools to help mitigate supply chain risk, leaders should look for those that can facilitate rapid response and resilience.
Frontline workers see AI offering the most benefit to their productivity, creating more efficient work that gets faster results. Lean into AI-powered tools that help them with their daily tasks and that make their jobs easier. This can not only increase productivity, which can help the bottom line, but also increase worker happiness and engagement as well.