Learn how mobile access helps you work smarter, faster, and leaner
Mobile devices are indispensable in our busy personal and professional lives. For businesses, mobile technology means enhanced efficiency, faster growth, and improved customer service. Retailers are finding that mobile solutions can also help address labor shortages, especially during economic downturns.
But the widespread adoption of mobile devices also means increased customer expectations, with modern shoppers demanding both efficiency and accuracy. Retailers must help ensure that employees can access business system data instantly including real-time inventory updates, pricing, and order information—along with providing top-notch service.
In the research report by RSR, Using Employee-Empowering Retail Technology To Create Exceptional Customer Experiences retailers surveyed were asked, “What would be the top three advantages resulting from a more mobile-empowered store associate?” The leading answers were all customer-focused:
A retail management system with mobile access is crucial for meeting customer demands, exceeding expectations, and driving results. Let's explore how mobile access can elevate customer service, enhance operational efficiency, and empower employees.
Customer service sets retailers apart. Providing accurate, on-demand information while quickly addressing customer needs is vital in today's fast-paced market. Employees can use mobile devices to access up-to-date stock and pricing information, serving customers efficiently without interrupting the conversation. Whether answering questions in-store or checking prices at a job site, mobile features can transform casual browsers into loyal customers.
Mobile functionality enables a "shop anywhere" experience. With mobile system capabilities, employees can use an iOS or Android device to access inventory, customer details, product information, aging, and more to help increase sales through complementary product recommendations. More satisfied buyers translate to higher revenues and more repeat customers.
In an increasingly fast-paced business environment, quick decision-making can be the difference between success and missed opportunities. Retailers with mobile access to their system data have a competitive edge, enabling them to anticipate and prevent issues before they escalate while proactively managing business growth.
Without the ability to monitor business activity throughout the day, small issues can quickly become significant problems. Mobile functionality integrated with your retail management system allows you to access critical information so you can address small issues before they become a problem.
Key metrics like gross profit (GP) and receivables are no longer end-of-day data points. Mobile access lets you keep track of KPIs, inventory levels, aging, pricing, and more in real-time from anywhere, letting you keep a continuous pulse on your business.
Although mobile functionality is essential for customer service, extending this capability to employee tasks can significantly boost operational efficiency. Mobile access minimizes the back-and-forth between workstations, aisles, and storage rooms, allowing employees to focus more on customer service and loyalty-building.
When it comes to mobility, independent paint and decorating retailers need a solution that seamlessly integrates with their existing retail management system and differentiates your business from the competition.
Discover how Epicor Decor Fusion Mobile integrates with Decor Fusion and helps improve operational efficiency, streamline processes, improve customer service, and helps you make better decisions faster using iOS or Android devices from anywhere.
Transform your retail business with the power of mobile tools, and embrace a smarter, faster, and leaner way of operating.
