Comprehensive database captures customer interactions
Decor Fusion CRM captures customer data and ensures your business provides a world-class customer experience. The CRM organizes customer contact information, past interactions, preferences, and purchase history, and helps promote a more responsive approach to customer needs. Your team can keep track of every customer interaction on a centralized platform ensuring everyone is on the same page to provide personalized and efficient customer support.
Explore Capabilities
CRM strategies are more important to businesses today than they have ever been. Decor Fusion CRM’s data-driven knowledge base is designed to help you meet customer expectations, follow-up on appointments, and accelerate your sales. Place your customer interactions at the center of your business and improve your overall focus and responsiveness to their needs.
Empower your staff to document new customer projects, interest in new products, dissatisfaction with competitors, and more, gaining valuable insights into leads and sales opportunities. Document meetings, keep track of important milestones, and broaden access to critical customer interactions across your organization so that no appointment or opportunity is missed.
CRM is a powerful tool for outside sales and enables them to see detailed profiles of your customers’ information, including notes from other team members, purchasing information, manufacturer preferences, gross margins, and more. Empower your sales team and make it easier for them to convert leads into sales and prospects into customers.
The calendar feature lets you view your sales team’s schedules, including appointments and notes. Quickly and easily schedule recurring appointments and create pop-up reminders to follow up with customers and suppliers. The reporting capabilities provide complete activity dates, contact person, and notes, and can be shared across your team.
