Gartner® Report: AI Revolutionizes Supply Chain Performance Management

"CEOs are expecting AI to become a pivotal driver for business transformation, and CSCOs must harness the AI advancements to deliver tangible business value. This research shows how AI is enabling the shift from performance based on lagging KPIs to proactive and predictive performance management."

According to Gartner, "AI is captivating the attention of CEOs and senior business executives, emerging as a pivotal technology for driving industry transformation. According to Gartner's 2025 CEO and Senior Business Executive Survey, 77% of CEOs identify AI as the technology that will most significantly impact their industry in the coming years."

Based on the research, AI is expected to revolutionize supply chain performance management by:

  1. Translating data into insights at a faster speed
  2. Providing data-driven scenarios with clearer outcomes
  3. Enabling consistent data-driven decisions

Figure 1: Future Drivers by Influence on Supply Chain in the Next Three to Five Years graphic

Gartner, AI Revolutionizes Supply Chain Performance Management, Ankur Mehta, Noha Tohamy, Alejandro Santalo, July 30, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally. All rights reserved.

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